Refund policy

What Items Are Returnable?

We offer returns for our Vivea items within 30 days of delivery as part of our Money-Back Guarantee.
Items must be returned in their original packaging and in the same condition as received.
Orders that are in transit cannot be cancelled or modified.
Returns will not be accepted after 30 days from the delivery date.
Returns are at the expense of the customer; Vivea will not cover the return costs.

Lost or Stolen Packages

Vivea is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout.
We will assist by confirming:
- The delivery address
- Delivery date
- Tracking number
- Carrier details
  The customer must then contact the shipping provider to investigate.

What Items Are Non-Refundable?

Free/promotional items are not eligible for refunds.

Are There Any Charges for Returns?

Original shipping charges are non-refundable.

How Do I Initiate a Return?

Email your refund request to us. Clearly state your full name, order number, and the reason for return. support@wearvivea.com
You’ll receive an email with return instructions and shipping guidelines.

How Soon Will I Get My Refund?

If approved:
- Your refund will be processed within 10 business days.
- The refund will be applied to your original payment method.

Chargebacks & Disputes

Our support team is here to help resolve any issues quickly and fairly.

Please do not file chargebacks for issues we can resolve directly. If your order is missing or the product is faulty, simply contact us and we will help.

Fraudulent chargebacks will be treated as theft and may result in legal action.